Delete your account
Deletion is permanent
Deleting your account removes your personal data, ride history, saved places, and related records from the live system. This cannot be undone.
Applies to: Cab Connect passenger app and Cab Connect Driver app
What is deleted
- Name, email, and phone number
- Profile photo
- Saved places
- Ride history and trip details in the live product
- Ratings you submitted
- Push tokens so you stop receiving ride alerts
- For drivers: vehicle details, uploaded documents, and earnings history in the app
What may be kept
- Records required for tax, accounting, or legal disputes, for as long as the law requires
- Anonymised totals that cannot identify you
Option 1: Delete in the app
Passenger or Driver app
- Open the app and go to Profile
- Tap Delete Account
- Confirm. Enter your password, or the email verification code if the app asks for one
- Confirm again to finish
Option 2: Email us
- Email [email protected]
- Subject: Account Deletion Request
- Include the phone number or email on the account
- Say whether it is a passenger or driver account
We verify it is you and process the request within 7 business days.
Before you delete
- Finish or cancel any active trip
- You will need a new account if you return later