Privacy Policy

Information we collect

Depending on how you use Cab Connect, we may collect:

• Account details: name, email, phone number, and password (stored as a hash)
• Location while the apps are used for booking, matching, navigation, and an active trip
• Trip details: pickup, drop-off, fare estimate, status, ratings, and receipts
• Driver documents uploaded for review (for example licence, ID, and vehicle photos)
• Device tokens used to send ride notifications
• Messages you send through this website’s contact form
• Basic device and usage data needed to keep the service working and secure

We do not collect card numbers or digital-wallet credentials. Fares are paid in cash to the driver.

How we use your information

• Match passengers with nearby online drivers and operate the trip
• Show fare estimates, live location, pickup PIN, and receipts in the apps
• Review driver documents before a driver can receive rides
• Send ride and account notifications
• Reply to website enquiries, airport pickup requests, and support
• Prevent fraud, enforce one live trip per driver, and keep cancelled trips cancelled
• Meet legal obligations

Information sharing

We do not sell your personal information. We may share it with:

• The other party on an assigned trip (name, pickup, and contact after a driver is assigned)
• Service providers that host the platform, send email, store images, or provide maps
• Authorities when the law requires it

While a ride is still searching, passenger phone number and email are not shown to drivers. Lock-screen ride alerts use generic text.

Data storage and security

We use standard industry practices to protect accounts, sessions, and trip data. No method of transmission or storage is completely secure. You are responsible for keeping your password private.

Your rights

• Access and update your profile in the app
• Delete your account from Profile in the passenger or driver app
• Request deletion by email if you cannot use the app
• Ask us to correct inaccurate information

Cookies

This marketing website may use essential cookies needed to operate the site. You can control cookies in your browser.

Children

Cab Connect is not directed at children. We do not knowingly collect personal information from children.

Changes

We may update this policy. The “Last updated” date at the top will change when we do.